gamba's Terms and Conditions

1.1 Purpose of the Platform

gamba is an online gaming and betting platform that provides entertainment gaming services for adult users in Bangladesh. The platform offers casino games, sports betting, live dealer games, and a variety of other entertainment options.

1.2 Acceptance of Terms

You are considered to have accepted these terms by any of the following actions:

• Browsing or visiting the gamba.cam website
• Registering an account
• Playing any game or placing a bet
• Participating in any promotional offer or bonus
• Conducting deposit or withdrawal transactions

1.3 Service Availability

gamba strives to provide uninterrupted service at all times. However, service may be temporarily disrupted due to technical maintenance, upgrades, or unforeseen circumstances. In such situations, the company will make every effort to resolve issues as quickly as possible.

2.1 Registration Requirements

To open an account, you must confirm that:

• You are at least 21 years of age.
• You are registering for yourself — not on behalf of anyone else.
• All information you provide is true, accurate, and complete.
• You have not previously had an account at gamba that was closed or banned.
• You are not operating multiple accounts.

2.2 Single Account Policy

Only one account is permitted per person. Operating multiple accounts from the same person, household, device, or IP address is strictly prohibited. If multiple accounts are detected, all accounts will be closed and any earned bonuses will be cancelled.

2.3 Identity Verification (KYC)

gamba may request identity verification documents at any time. Copies of a National ID (NID), passport, or driving licence may be required. The company reserves the right to hold withdrawals until verification is complete.

2.4 Account Security

It is your responsibility to keep your account login details confidential. If you suspect unauthorised access, notify us immediately via live chat or at [email protected]. gamba is not responsible for any loss resulting from third-party access.

3.1 Deposit Terms

The following terms apply to deposits made at gamba:

• Minimum deposit amount: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Only payment methods registered in your own name may be used for deposits.
• Deposits through third parties are strictly prohibited.

3.2 Withdrawal Terms

Important information regarding the withdrawal process:

• Minimum withdrawal amount: ৳500.
• Standard processing time: 5 to 30 minutes.
• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Large withdrawals may be delayed if KYC verification has not been completed.

3.3 Anti-Money Laundering Policy

gamba complies with international Anti-Money Laundering (AML) guidelines. Suspicious transactions may be held for review and the relevant authorities may be notified. Using an account solely to cycle funds without any gaming purpose is prohibited.

4.1 Bonus Terms

The following general terms apply to all bonuses and promotional offers:

• Bonus funds cannot be withdrawn before wagering requirements are met.
• Welcome bonus wagering requirement: 20x (on the total of deposit plus bonus).
• Each bonus offer has a set expiry period; any unused bonus will be cancelled after expiry.
• Claiming the same bonus more than once from the same person, household, or device is prohibited.
• If the terms of an offer are not met, winnings derived from the bonus may be cancelled.

4.2 VIP Program Terms

gamba's VIP program has three tiers — Bronze, Silver, and Gold. Each tier includes a weekly cashback benefit:

• Bronze: Up to 0.5% weekly cashback.
• Silver: Up to 1.0% weekly cashback.
• Gold: Up to 1.5% weekly cashback.

Tier changes are based on gaming history and activity. Cashback is credited directly to the account and its own usage terms apply.

4.3 Bonus Abuse

If gamba determines that a member is abusing the bonus system — such as through bonus arbitrage, coordinated betting, or deliberately attempting to exploit the system — the company reserves the right to cancel the relevant bonuses and winnings and to close the account.

5.1 Fair Play

gamba uses established and auditable game provider technology to ensure fair and impartial outcomes across all games. Game results are determined using Random Number Generator (RNG) technology, which is free from any external influence.

5.2 Technical Errors

If a technical error occurs during a game (server outage, network disconnection, software bug), gamba reserves the right to void or review the relevant round. The company is not obligated to honour incorrect winnings or figures displayed as a result of an error.

5.3 Prohibited Activities

The following activities are strictly prohibited on gamba:

• Playing using automated bots or software.
• Attempting to hack or manipulate the game system.
• Engaging in coordinated fraudulent strategies with other players.
• Conducting transactions using a false identity.
• Attempting chargebacks or payment fraud.

6.1 Our Commitment

gamba places the highest importance on responsible gaming. We believe gaming is an entertainment activity and should never be a source of financial or mental stress. We are committed to helping members maintain healthy gaming habits.

6.2 Limit-Setting Features

Members can set the following limits on their account:

• Daily, weekly, or monthly deposit limits.
• Betting limit controls.
• Voluntary account breaks for a set period (cooling-off period).
• Permanent self-exclusion requests.

For assistance, contact us via live chat or at [email protected]. For more details, visit our Responsible Gaming page.

7.1 Data Collection

gamba collects members' personal information, including name, address, contact details, and payment information. This data is used solely for account management, identity verification, and service improvement.

7.2 Data Security

We use SSL encryption and advanced security technology to keep your personal and financial information safe. Your data is not sold or rented to third parties. To view our full privacy policy, visit the Privacy Policy page.

8.1 Liability for Gaming Losses

Gaming inherently carries financial risk. gamba is not responsible for any financial losses incurred by users through gaming activity. Members play according to their own judgement and ability to bear risk.

8.2 Liability for Technical Issues

gamba is not responsible for game session interruptions caused by internet disconnection, device failure, or third-party technical issues. However, every effort will be made to protect the member's interests where possible.

8.3 Third-Party Services

Payment providers (bKash, Nagad, Rocket, Upay, etc.) and game providers are independent third parties. gamba is not directly responsible for disruptions or errors in their services.

9.1 Company Rights

gamba may close or suspend any account without prior notice for any of the following reasons:

• Violation of any part of these terms.
• Providing false or misleading information.
• Fraudulent or dishonest conduct.
• Account security risk.
• Regulatory or legal reasons.

9.2 Member Rights

You may request to close your account at any time. To do so, send an email to [email protected] or contact us via live chat. You will be given the opportunity to withdraw your eligible balance before the account is closed.

10.1 Complaints Process

If you have a complaint, please contact us directly in the first instance. Submit your complaint via 24/7 live chat in Bengali or by email at [email protected]. We will work to resolve the matter as quickly and fairly as possible.

10.2 Final Decision

In any dispute regarding game results, bonus calculations, or account matters, gamba's server logs and records will be considered the definitive evidence. The company's decision is final and binding.

11.1 Right to Amend

gamba reserves the right to revise, change, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

11.2 Acceptance of Changes

Continuing to use the platform after updated terms have been published will be considered as your acceptance of the new terms. If you do not agree with the new terms, you may request to close your account.