gamba's Privacy Policy — Your Information, Your Rights

1 Purpose of This Policy

gamba is committed to creating a safe, transparent, and responsible online gaming environment for users in Bangladesh. The main purpose of this Privacy Policy is to inform you which personal information we collect, why we collect it, how we use it, and what measures we take to protect your information.

When you visit the gamba website, open an account, play games, place bets, or contact us, we collect and process certain information. This Policy presents that entire process in full transparency.

2 Who This Policy Applies To

This Policy applies to the following individuals:

• Those who are registered members or account holders at gamba.
• Those who visit the gamba website, even without registering.
• Those who contact us via live chat, email, or any other channel.
• Those who receive our promotional offers or bonuses.

gamba's services are available only to those aged 21 or older. We do not knowingly collect information from minors.

3 Information You Provide Directly

When you create an account at gamba or use our services, the following information is collected directly from you:

• Full name and date of birth (for age verification).
• Email address and login password (stored in encrypted form).
• bKash, Nagad, Rocket, or Upay number (for financial transactions).
• National ID card or passport details (when identity verification is required).
• Bank account details (for bank transfers).
• All messages and records from our communications with you.

4 Automatically Collected Information

When you visit the gamba website, certain technical information is collected automatically:

• IP address and device type (mobile, desktop).
• Browser type and operating system version.
• Information on which pages you visited and for how long.
• Data collected from cookies and similar tracking technologies.
• Login times, game play history, and betting records.
• Deposit and withdrawal transaction history.

5 Cookies and Similar Technologies

gamba uses cookies that are stored in your browser. Cookies are used to improve your experience, keep you logged in, and ensure the functionality of our platform. You may disable cookies from your browser settings if you wish, but some services may not work properly as a result.

The cookies we use are: essential cookies (necessary for platform operation), functional cookies (to remember your preferences), and analytical cookies (to understand usage patterns for service improvement).

6 Why We Use Your Information

gamba processes your information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification: For age verification (21+) and fraud prevention.
• Financial Transactions: To process deposits (minimum ৳100) and withdrawals (minimum ৳500) via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To provide 24/7 live chat support in Bengali.
• Bonuses and Promotions: To manage the 100% first-deposit bonus (up to ৳15,000) and the VIP program.
• Security and Compliance: To prevent fraud, money laundering, and other unlawful activities.
• Service Improvement: To improve platform functionality and user experience.
• Communications: To send important notices, security alerts, and service updates.

7 Use of Information for Responsible Gaming

gamba believes in responsible gaming. We analyse your gaming behaviour data to identify unusual or risky behaviour and to provide assistance when needed. This process is carried out entirely in the interest of your protection.

8 When and With Whom Information Is Shared

gamba does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Partners: Necessary information is shared with the relevant payment provider to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Game Providers: Information necessary for game operation may be shared with game developers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe.
• Identity Verification Services: With authorised third-party verification organisations for the KYC (Know Your Customer) process.
• Legal Obligations: When required to comply with court orders, lawful requests from government authorities, or applicable law.
• Business Transfers: With a new entity in the event of a merger or acquisition — the terms of this Policy will continue to apply.

9 International Data Transfers

Some of our technical infrastructure may be operated on servers located outside Bangladesh. In such cases we ensure that internationally recognised data protection standards are followed and that your information remains equally protected.

10 Technical Security

gamba uses industry-standard security technologies to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — it is converted using a strong hashing algorithm.
• Firewall and Access Controls: Only authorised staff have access to the information they need.
• Regular Security Reviews: Regular security audits are conducted to identify potential vulnerabilities.
• Two-Factor Verification: Additional verification is in place for suspicious activity.

11 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations. Financial transaction records are retained for the long term in accordance with applicable law.

Once the defined retention period ends, your information is securely deleted or anonymised.

12 Your Rights Regarding Your Information

As a gamba user, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information, although legal obligations may make full erasure impossible.
• Right to Restrict Processing: In some cases you may request that processing of your information be restricted.
• Right to Portability: You may request your information in a structured, readable format.
• Right to Object: You may object to the use of your information for certain purposes.

To exercise these rights, contact us at [email protected] or via live chat.

13 Updating and Correcting Account Information

You can update your profile information at any time by logging in to your gamba account. Additional identity verification may be required for changes to payment method details. If you have any issues, our 24/7 live chat support will be happy to help.

14 Promotional Communications

Based on your consent given at account creation, we may inform you about new bonuses, promotions, and important updates. You can opt out of such communications at any time from your account settings or by contacting us directly.

However, important service-related notices — such as security alerts, account change confirmations, or legal information — will still be sent even if you opt out, as these are an essential part of the service.

15 Third-Party Advertising

gamba does not sell or rent your personal information to any third-party advertisers. However, analytics tools may be used on our website to improve our own services, using aggregated (combined and non-personal) data.

16 Protection of Minors

gamba's services are exclusively for those aged 21 or older. We actively prevent minors from registering and follow strict processes for age verification. If we learn that we hold information belonging to someone under 18 or 21, we will immediately close that account and delete the relevant information.

17 Special Protection for Sensitive Information

Sensitive data such as national ID cards, passports, or financial information is stored with additional layers of protection. Access to this information is strictly limited and only verified and trained staff may access it on a need-to-know basis.

18 Changes to This Policy

We may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email address or through a notice on the platform. Continuing to use gamba after a change is made will be considered your agreement to the updated Policy.

We therefore encourage you to review this page periodically. You can see the "Last Updated" date at the top of the page to find out when the last change was made.

19 Third-Party Websites and Services

gamba's platform or communications may contain links or references to third parties. gamba is not responsible for the privacy policies of those third parties. You are advised to read the privacy policy of any third-party website before visiting it.

20 Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available directly on the platform.

We will respond to your request as quickly as possible. We are always committed to ensuring the protection of your information.